No Refund Received

<p>I enjoy using AIG Travel Insurance, as I have used before.</p> <p>However, getting a refund from AIG is a nightmare. I was due to travel 21 January 2017 to Austria, however, in the week of travel, I have not yet received my visa, therefore had to holt, and change dates. Their advice to me was to rather just change dates, than receive refund. However, I had to advise them that I can not be assured of dates as I don't know when I'll receive my passport back, they then agreed it's better to cancel before travelling date starts. In agreement, 19 January I received an email stating that they acknowledge my cancellation, and refund will take 7-10 working days. </p> <p>Thereafter, I noticed I have not received my refund. Again asking for my banking details, and bank statement, assuring me I will receive my refund in 7-10 working days. We are now in March, and I have still not received a simple refund. </p> <p>I have in the meantime already paid for another travel insurance WITH AIG and am currently on a different policy WITH them. Yet, I struggle to get the old policy's refund.</p>