SS
Siphiwe S

1 reviews | Active since Mar 2017

04 Mar 2017, 13:15

No Policy Updates

<p>I agreed to a telephonically conversation to sign in this policy called AIG Life Insurance,known to be linked to Nedbank as the lady who called me explained,for policy number NE ********** 2306K,but to my disappointment there is not even a single month where they send me any updates about the policy that debit monthly on my Nedbank account for the past 3 years till to date.They don't have contact details in case I need assistance somehow..I seem to have to cancell this policy because their clients are not their priority,only the money comes first to them.Can anyone from them resolve this issue.</p> <p> </p> <p>Thank u</p> <p>Corrence</p>

0
Replies (2)
AIG South Africa Limited
AIG South Africa Limited's reply05 Mar 2017, 16:56
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

AIG South Africa Limited
AIG South Africa Limited's reply06 Mar 2017, 14:47
Official

Dear Mr Shabangu

Nedbank Client Services have informed us that they have contacted you and the necessary paperwork has been issued to you.

I hope you have had a great resolution to your Review and we thank you for bringing this to our attention.

Customer Care Unit

AIG South Africa

***