1 reviews | Active since Mar 2009
No feedback or info on claim
My mother passed away Feb 2011. I struggled to get any info from AIG. In June 2015 I was contacted by the Forensic department that is finishing off the investigation, Ipeleng confirmed in July 2015 it will be sent to AIG to be completed and payout is authorized. AIG keeps telling me they have received nothing. Ipeleng says its been sent. AIG's claims department is rude and unhelpful when I ask for feedback or if there is anything I can do. I feel helpless and sad that no one can provide feedback. Why is it so difficult to get help!
Good day Tanya Vorster,
We acknowledge receipt of your complaint.
We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.
Kind Regards,
Customer Care Unit
Operations - Service Delivery Unit
AIG South Africa Limited
10 Queens Rd, Parktown Johannesburg South Africa 2193
T: 086 111 601
F: ***
This email and all content are subject to the disclaimer
Compliance: www.aigcompliancehelpline.com
www.AIG.com
Good day Tanya Vorster,
We acknowledge receipt of your complaint.
We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.
Kind Regards,
Customer Care Unit
Operations - Service Delivery Unit
AIG South Africa Limited
10 Queens Rd, Parktown Johannesburg South Africa 2193
T: 086 111 601
F: ***
This email and all content are subject to the disclaimer
Compliance: www.aigcompliancehelpline.com
www.AIG.com
Good day Thank you to Ipeleng Molefi and Sangita Nagin for the excellent service and assistance. We need to people like you in South Africa!
Good day Thank you to Ipeleng Molefi and Sangita Nagin for the excellent service and assistance. We need to people like you in South Africa!
Good Day Tanya,
Thank you so much for your positive feedback. It is always great to get feedback from our clients. Your response will be sent through to the relevant Managers.
Ha
Kind Regards,
Customer Care Unit
AIG South Africa Limited
10 Queens Rd, Parktown Johannesburg South Africa 2193
T: 086 111 601
F: ***
This email and all content are subject to the disclaimer
Compliance: www.aigcompliancehelpline.com
www.AIG.com
ve an awesome day
Good Day Tanya,
Thank you so much for your positive feedback. It is always great to get feedback from our clients. Your response will be sent through to the relevant Managers.
Ha
Kind Regards,
Customer Care Unit
AIG South Africa Limited
10 Queens Rd, Parktown Johannesburg South Africa 2193
T: 086 111 601
F: ***
This email and all content are subject to the disclaimer
Compliance: www.aigcompliancehelpline.com
www.AIG.com
ve an awesome day