NO CUSTOMER SERVICE

The policy owner was diagnosed with cancer after being a member of AIG for many years. The policy owner was admitted to hospital three times the past four months for various diagnose's due to his cancer. Previous claims was paid out by AIG without question. AIG is well aware of the diagnoses of this patient as it appears on all their claim forms. I submitted a claim on 16.11.2015 via e-mail. I followed up a week or so later. Unfortunately my follow up was met with dead silence. In the interim the patient was admitted to hospital again and another claim followed. This morning I phoned AIG just to be informed via e-mail this afternoon that a copy of the patients ID and hospital account are now required...almost a month later...really? This person has a valid medical aid and was admitted to a Life Health care hospital, as per the hospital stamp on the claim form. Surely the medical aid would not have allowed admission if it wasn't necessary. In general medical aid companies do not allow admission if they are not satisfied that the diagnoses warrants admission? AIG's customer service has definitely stooped to a new low and for such small amounts to be paid.