SM
Shailen M
1 reviews | Active since Dec 2015
28 Jan 2019, 17:39
No Call Received for Client which damaged my Car
Your client has damaged my car on the 18 January 2019.
He advised that he has been waiting for a response from your company and now that you guys were supposed to call me? It has been more than a week and call.
I cannot drive around my car that was damaged by your client. Please contact me urgently to sort out this mess.
Helpful (0)
Replies (5)0
Replies (5)
AIG South Africa Limited's replyOfficial
29 Jan 2019, 08:18Dear Shailen
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply29 Jan 2019, 08:18
Official
Dear Shailen
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's replyOfficial
29 Jan 2019, 11:13Dear Shailen
Kindly take note that your Review has been escalated to our Third Party claims department for action.
They will be in contact with you shortly.
Kind Regards,
Customer Resolutions Team
Kindly take note that your Review has been escalated to our Third Party claims department for action.
They will be in contact with you shortly.
Kind Regards,
Customer Resolutions Team
AIG South Africa Limited's reply29 Jan 2019, 11:13
Official
Dear Shailen
Kindly take note that your Review has been escalated to our Third Party claims department for action.
They will be in contact with you shortly.
Kind Regards,
Customer Resolutions Team
Kindly take note that your Review has been escalated to our Third Party claims department for action.
They will be in contact with you shortly.
Kind Regards,
Customer Resolutions Team
AIG South Africa Limited's replyOfficial
18 Feb 2019, 18:28Dear Shailen
Kindly take note that documents were received on the 13/02/2019. As per our Third Party claims process, once all required documentation is received, it will be finalized within 60 days, whether your claim is payable or not.
Please feel to contact us on ***Mon-Fri between 08:15 - 16:30.
Kind regards,
Customer Resolutions Team
Kindly take note that documents were received on the 13/02/2019. As per our Third Party claims process, once all required documentation is received, it will be finalized within 60 days, whether your claim is payable or not.
Please feel to contact us on ***Mon-Fri between 08:15 - 16:30.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply18 Feb 2019, 18:28
Official
Dear Shailen
Kindly take note that documents were received on the 13/02/2019. As per our Third Party claims process, once all required documentation is received, it will be finalized within 60 days, whether your claim is payable or not.
Please feel to contact us on ***Mon-Fri between 08:15 - 16:30.
Kind regards,
Customer Resolutions Team
Kindly take note that documents were received on the 13/02/2019. As per our Third Party claims process, once all required documentation is received, it will be finalized within 60 days, whether your claim is payable or not.
Please feel to contact us on ***Mon-Fri between 08:15 - 16:30.
Kind regards,
Customer Resolutions Team
SM
Shailen M's updateReviewer Update
16 Jul 2019, 20:08Still waiting for a resolution After waiting since Feb as per the reply above... details were only found in June... Still no feedback, how disappointing that this company does not really care... I need this sorted out ASAP or can have have the MD's contact details because I am going nowhere with their current manager that is supposed to sort this out after 5 months!!!
SM
Shailen M's update16 Jul 2019, 20:08
Reviewer Update
Still waiting for a resolution After waiting since Feb as per the reply above... details were only found in June... Still no feedback, how disappointing that this company does not really care... I need this sorted out ASAP or can have have the MD's contact details because I am going nowhere with their current manager that is supposed to sort this out after 5 months!!!
AIG South Africa Limited's replyOfficial
17 Jul 2019, 08:42Dear Shailen
Complaint Case GCS-156868
Complaint Case GCS-156868
We acknowledge receipt of your review and sincerely apologize again for the frustration you are experiencing. We have sent an email to your yahoo email address acknowledging your concerns.
We will be in contact with you shortly.I can assure you that the matter will be thoroughly investigated and feedback provided.
We are grateful to you for having taken the time to indicate the area of concern with regards to our service rendered to you. It is regrettable that you had cause to complain. It is never our intention at AIG Insurance to treat our customers with anything but the highest regard.
We will be in contact with you shortly.I can assure you that the matter will be thoroughly investigated and feedback provided.
We are grateful to you for having taken the time to indicate the area of concern with regards to our service rendered to you. It is regrettable that you had cause to complain. It is never our intention at AIG Insurance to treat our customers with anything but the highest regard.
Kind regards,
Customer Resolutions Team
Customer Resolutions Team
AIG South Africa Limited's reply17 Jul 2019, 08:42
Official
Dear Shailen
Complaint Case GCS-156868
Complaint Case GCS-156868
We acknowledge receipt of your review and sincerely apologize again for the frustration you are experiencing. We have sent an email to your yahoo email address acknowledging your concerns.
We will be in contact with you shortly.I can assure you that the matter will be thoroughly investigated and feedback provided.
We are grateful to you for having taken the time to indicate the area of concern with regards to our service rendered to you. It is regrettable that you had cause to complain. It is never our intention at AIG Insurance to treat our customers with anything but the highest regard.
We will be in contact with you shortly.I can assure you that the matter will be thoroughly investigated and feedback provided.
We are grateful to you for having taken the time to indicate the area of concern with regards to our service rendered to you. It is regrettable that you had cause to complain. It is never our intention at AIG Insurance to treat our customers with anything but the highest regard.
Kind regards,
Customer Resolutions Team
Customer Resolutions Team