MOST TRAUMATIC AND COSTLY

<p>This email is written with a very heavy heart.</p> <p>I have never provided any client or received such horrible service from anyone before. The blatant un-kept promise for a hassle free claims experience. When the claim was registered at the Virgin money claims call center we felt comfort and relief, the agent handled us with care and dignity. They we were advised that the claim will be handled by Rosy at Aig. We emailed all the relevant requested information. This is where the disregard of acknowledgement occurred. No response to emails, whenever you call her she never answers her phone, we are constantly advised that she will call us back .</p> <p> </p> <p>We did follow ups with the assessor, negotiated for the vehicle to be moved from SMD Vereeniging to Hofbro panel beaters in Booysens, called AIG to expedite the release note in order for the panel beaters to collect the car from SMD. Ensured that there is a minimum delay on the assessors side. The assessor sent the Report to AIG on the 14/07/2017. To date still no response received.</p> <p> </p> <p>We do not have a rental vehicle option on our policy, this is our only means of transport, yet no feeling towards your clients. There is no way that Aig will offer us car hire for the delay they are causing. Besides the shock and trauma from the accident, the claims experience is a hundred times worse than that.</p> <p> </p> <p>I hope that someone out there will at least be able to provide us with an update on when the car repairs will begin, and some sort of resolution to this bad service that you provide.</p>