Lousy Service

I took out a hospital plan with Chartis Insurance. When l had a claim a few months later l had difficulty in getting them to respomnd to my emails. Eventually my claim was paid. However on the second occasion l made a claim l had even more trouble because they had changed their email address and l was referred to AIG. That claim was eventually dealt with after much difficulty.<br> <br> During August this year l decided to cancel the hospital insurance plan and sent them an email instructing them to cancel with immediate effect. The email was undelivered because they had again changed their email address without notifying me. After more emails l was eventually referred to a new email address by which time 3 or 4 weeks had passed and my instruction to cancel was ignored and a deduction made from my bank account by debit order. I have demanded that they refund the last deduction but they have ignored my emails and not had the courtesy to respond at all.