lost baggage 8 months no response

Joanne went overseas June 2014 - a passenger took her baggage and went on a cruise. Joanne did everything in her power to ensure the Third Party got their baggage back. eight months down the line AIG has still not even had the courtesy to give her a call to attempt to assist with the recovery of her baggage NOR finalise the claim. AIG South Africa can not assist due to all claims being handled in the UK. She flew to the USA and back to South Africa. Contact with the the cruise ship was made as well. They did not even bother to acknowledge the emails. The total lack of service and support is shocking.