RB
Roger B
1 reviews | Active since Mar 2009
09 Dec 2019, 12:49
Lack of communication AGAIN
After my last HP complaint 2 people contacted my mother, but ever since that no further follow ups on a either a claim or further investigation regarding why no communication was sent to her for the one policy that apparently lapse and the other policy ceasing at age 70, but AIG continues to deduct. One consultant said she could possibly claim. The other one says they will pay back the debit order since her 70th birthday.
But needless to say no further feedback.
Pathetic service of note!
Helpful (0)
Replies (3)0
Replies (3)
AIG South Africa Limited's replyOfficial
09 Dec 2019, 13:28Dear Roger Brown
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us once again.
I can assure you we will contact your mother and assist further.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
I can assure you we will contact your mother and assist further.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
Customer Resolutions Team
AIG South Africa Limited's reply09 Dec 2019, 13:28
Official
Dear Roger Brown
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us once again.
I can assure you we will contact your mother and assist further.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
I can assure you we will contact your mother and assist further.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
Customer Resolutions Team
AIG South Africa Limited's replyOfficial
09 Dec 2019, 13:37Dear Roger Brown
We are trying to make contact with your mother however we cannot reach her on her mobile number, please do advise what time can we contact your mother?
Kind regards,
Customer Resolutions Team
Customer Resolutions Team
AIG South Africa Limited's reply09 Dec 2019, 13:37
Official
Dear Roger Brown
We are trying to make contact with your mother however we cannot reach her on her mobile number, please do advise what time can we contact your mother?
Kind regards,
Customer Resolutions Team
Customer Resolutions Team
AIG South Africa Limited's replyOfficial
11 Dec 2019, 16:24Dear Roger Brown
We have contacted your mother regarding the registration process of the claim and issued out the claim forms.
Should you require additional information, please do not hesitate in contacting us for further assistance.
We have contacted your mother regarding the registration process of the claim and issued out the claim forms.
Should you require additional information, please do not hesitate in contacting us for further assistance.
Kind regards,
Customer Resolutions Team
Customer Resolutions Team
AIG South Africa Limited's reply11 Dec 2019, 16:24
Official
Dear Roger Brown
We have contacted your mother regarding the registration process of the claim and issued out the claim forms.
Should you require additional information, please do not hesitate in contacting us for further assistance.
We have contacted your mother regarding the registration process of the claim and issued out the claim forms.
Should you require additional information, please do not hesitate in contacting us for further assistance.
Kind regards,
Customer Resolutions Team
Customer Resolutions Team