1 reviews | Active since Oct 2026
I've claimed and submitted my documents still no response
AIG has a terrible service, I've claimed since August 2026 and till yet i have not received any feedback regarding my claim. When I try to call them, no one can assist apparently only the agent who was helping me with the claim can help me but when i ask to be transferred to her they can't transfer calls and they claim she will call me back she doesn't at all. I've submitted all the documents needed and I've requested to speak with their manager and they refuse.
Such a terrible experience but they never forget to deduct every month !
Dear Lerato F
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We are of the view that this matter is being addressed and the claim assessor who is assessing your claim will reach out to you to address your concerns. Please feel free to reach out to our complaints team on the email address provided below or you may contact us on ***. It is difficult for us to trace your claim examiner as you did not provide your claim number. We encourage you to send such details to our email provided below.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited-Conduct and Customer Relations
*** or contact us on ***
Dear Lerato F
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We are of the view that this matter is being addressed and the claim assessor who is assessing your claim will reach out to you to address your concerns. Please feel free to reach out to our complaints team on the email address provided below or you may contact us on ***. It is difficult for us to trace your claim examiner as you did not provide your claim number. We encourage you to send such details to our email provided below.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited-Conduct and Customer Relations
*** or contact us on ***
Dear Lerato,
We have reached out to our claims department and they have confirmed that emails were sent to you but you never responded. First email is dated 19 august 2026, second email is dated 09 September 2026 and the last email was sent to you 18 September 2026 @ your email address provided.
We have however registered a formal complaint which they will respond shortly.
Kind regards
Customer Resolutions Team
AIG South Africa Limited-Conduct and Customer Relations
Dear Lerato,
We have reached out to our claims department and they have confirmed that emails were sent to you but you never responded. First email is dated 19 august 2026, second email is dated 09 September 2026 and the last email was sent to you 18 September 2026 @ your email address provided.
We have however registered a formal complaint which they will respond shortly.
Kind regards
Customer Resolutions Team
AIG South Africa Limited-Conduct and Customer Relations