1 reviews | Active since Mar 2009
Inferior and disgusting customer service
I have lodge a claim a week ago and was given the claim number ********** 442ZA and promised that the dedicated examiner for my claim will call me in 24 hours. I sent email to the examiner with the necessary documents but still no call or feedback was given to me.
I wonder if all the clients for this insurance go through this kind of inferior service or is my imagination. Coming from Customer service industry and QA for that matter I am appalled by this kind of service. I hope the senior Claims manager will get this department in order
Sabelo
Dear Mr. Sabelo
Thank you for your review.
We apologise for the delayed response, but we have noted that you had submitted 2 reviews. We had duly acknowledged your complaint and wish to advise that your complaint has been resolved.
Kind regards,
Customer Care Team
Dear Mr. Sabelo
Thank you for your review.
We apologise for the delayed response, but we have noted that you had submitted 2 reviews. We had duly acknowledged your complaint and wish to advise that your complaint has been resolved.
Kind regards,
Customer Care Team
Dear Sabelo
Just a courtesy response to advise that your complaint has been resolved and our claims team has been in contact with you to request the outstanding documentation.
Have a good day!
Kind regards,
Adilla
Customer Resolutions Team
Dear Sabelo
Just a courtesy response to advise that your complaint has been resolved and our claims team has been in contact with you to request the outstanding documentation.
Have a good day!
Kind regards,
Adilla
Customer Resolutions Team