Inefficiency!!!!!

My father has had a stroke and has a plan with AIG; we have submitted a claim and although approved and them being provided with the correct information to transfer the payment; they have managed to transfer to an incorrect bank; which to my knowledge the bank would have immediately returned. Multiple phone calls later and being messed around sadly I am yet again resorting to write a review. Sadly the inefficiency seems to be throughout South Africa; I am so disappointed. And trying to reach anyone higher than a call centre agent is impossible. Why do we have to fight as I am sure AIG would not afford us the same leniency if the policy was not paid.