Incompetence at its best

<p>On the 14th of May,a hospital plan claim was sent through via email to a claims adjuster(Rochelle) and also an email was sent to their claims department with all documents attached. Nobody responded or acknowledged those emails.I then contacted AIGs feedback department they did not respond.I also wrote to the same claims adjuster, she then responded stating that she did not receive the email(mind you she responded on the 14th of June). I then wrote back to her asking if I should should send the file by courier service, she never bothered to respond, I also wrote to the complaints department(Michelle), and cced them to the email I sent to their claims adjuster, the complaints department never bothered to follow up.On the 13th of July I wrote an email to the complaints department, they promised a resolution as soon as possible, but still nothing has been done. Imagine 3months have passed still the claim has not been processed.I then sent the documents via courier services and the tracking number shows the AIG office received it,and it was sent for the attention of Siti Nur Fatimah.Now we are going into the 4th month and counting...</p> <p> </p> <p>Still the first claim is not sorted, we then claimed for another hospitalisation of a different occasion, the claims adjuster (Siti Nur Fatimah)told that we should give her documents so that the claim will be sorted as soon as possible. I even confirmed the documents she wanted.As soon as I sent those documents to her via email she responded by saying I should send another document,which she did not ask for initially, I don't know if it's incompetence on her part or if it's mind games or sense of power.Why did she mention this document as part of the requirements at the time I confirmed documents required?</p> <p> </p> <p>Really, has this insurance company dropped it's service to such a low grade?</p> <p> </p> <p>I think legal intervention will have to be app**** should aig not respond with a resolution.</p> <p> </p> <p>With all these people not responding or ignoring emails, it's clear that it's either they want to prove that no matter how much noise I make, they will not do anything. If not ,it's ignorance on purpose. This is indeed frustrating.</p> <p> </p> <p>The AIG complaints reference:GCS-88214.</p> <p> </p>