Incompetence

<p>Its my first time i deal with an insurance company that has no level of proffesionalism , DHL South Africa logged my claim through this insurance company , till date im struggling to get clarity if they are proccessing my calim . The claim handler they put on my document denies being the claim handler and keeps on reffering me to a Tholakele who is never available to take calls , it makes me wonder is this a ***** company or a real company ive attached my claims letter , ive spoken to Dhinesh Gopalakrishnan and im not getting any where with this . </p>