CP
Cornelia P

1 reviews | Active since Oct 2012

16 Oct 2015, 11:56

******* DEBIT ORDERS TAKEN

I only get bank statements every 3 months. 4 Months ago CHARTIS LIFE under AIG INSURANCE SA. started to take ******* debit orders from my account . I did not give them permission to take my money and never asked for any insurance from them.<br> Because I only get an SMS from my bank when the amount taken from my accounts is more than a R100.00<br> The same ******* conduct was done by DIAL DIRECT with my sons bank account.<br> He have more than one account and use his Capitec account as a savings account. Then when he get a bank statement he see that his whole saving was gone and *******ly taken by DIAL DIRECT. He was in the Red at the bank and then when they could not get money anymore they send him a letter that they have closed his insurance because of the poor conduct of his account.<br> DIAL DIRECT HAVE ****** R278,oo from him without him knowing it.<br> So all you people watch those accounts because there is Companies who is in trouble and will do anything to get money from the public.<br> I am not afraid to give this statement because we have written proof of this ******* conduct.

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Replies (1)
AIG South Africa Limited
AIG South Africa Limited's reply16 Oct 2015, 14:34
Official
Hello ebenaser,

Good day Cornelia Prinsloo,

We acknowledge receipt of your complaint.

We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.

Kind Regards,

Customer Care Unit

Operations - Service Delivery Unit

AIG South Africa Limited
10 Queens Rd, Parktown Johannesburg South Africa 2193

T: 086 111 601
F: ***

This email and all content are subject to the disclaimer

Compliance: www.aigcompliancehelpline.com

www.AIG.com