I would like to let ...

I would like to let you know how badly I was treated processing a claim from AIG , I have never in my life in the 16 years I've been with them battled this badly , I was appointed to a claim advisor Smangele Ncunu, what a rude woman I never once got a telephone call from her instead emails insisting on drs ward notes etc, after numerous calls to my dr offices asking them for the required documents , which they did email me and to Smangele, they explained to her that , they don't have those documents but DID send in all the tests that were done and diagnoses they said they still needed a dr letter motivating everything which was done to treat my illness, which was still not good enough for them , I have paid r180 out of my pocket to provide them with the necessary documents of which was still not approved