NH
Norah H

1 reviews | Active since Aug 2025

07 Aug 2025, 17:37

I was involved in an accident on 2 April 2025 while driving for uber and safered severe injuries which was spleen removal and fractured leg,I file a claim with them and submitted all complete documents which were all hospital files and currently medical r

I was involved in an accident on 2 April 2025 while driving for uber and safered severe injuries which was spleen removal and fractured leg,I file a claim with them and submitted all complete documents which were all hospital files and currently medical reports they stated they send it for medical review only to come back and asked me this . Please resend the documents and label them from 1 to 14,or advise from the submitted documents which document is number 1 up to the last document number 14. A copy of the Accident Report/Incident Report Indicate the functional impairments and express as a % the extent of possible permanent disability A full and final medical report from the attending Specialist concerning his report on the extent of the permanent disability Which is clearly stated in the hospital file,medical report ,physiotherapy report and radiology report this is all not pay me

0
Replies (1)
AIG South Africa Limited
AIG South Africa Limited's reply08 Aug 2025, 09:38
Official
Dear Norah,
 
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We will engage with our claims department and investigate further on this matter, kindly provide us with your claim number for ease of reference. You may respond to our email address provided below.
 
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction 

Yours sincerely 
Customer Resolution Team 
Email address: ***
Tel: ***