TM
Tsholofelo M
1 reviews | Active since Jul 2019
08 Jul 2019, 13:08
I want my refund
May I please receive feedback on when my refund will be in account. All i received this morning is that the payment has been referred to payments, when will the funds be released and reflect in my account. Last week, i was fed the 48 hour turn around time story, I will not wait another 48 hours for money thats due to me anyway to be released. I have been treated very unfairly as a consumer and just want my money back
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Replies (5)0
Replies (5)
AIG South Africa Limited's replyOfficial
08 Jul 2019, 13:39Dear Tsholofelo Moremi
Complaint Case: GCS-156218
We acknowledge receipt of your review and sincerely apologize again for the frustration you are experiencing. We are in the process of refunding the premiums from our Finance Department.
We regret that the process does not meet your expectations during this time, however we are processing your request. Please be patient with us during this time.
Complaint Case: GCS-156218
We acknowledge receipt of your review and sincerely apologize again for the frustration you are experiencing. We are in the process of refunding the premiums from our Finance Department.
We regret that the process does not meet your expectations during this time, however we are processing your request. Please be patient with us during this time.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply08 Jul 2019, 13:39
Official
Dear Tsholofelo Moremi
Complaint Case: GCS-156218
We acknowledge receipt of your review and sincerely apologize again for the frustration you are experiencing. We are in the process of refunding the premiums from our Finance Department.
We regret that the process does not meet your expectations during this time, however we are processing your request. Please be patient with us during this time.
Complaint Case: GCS-156218
We acknowledge receipt of your review and sincerely apologize again for the frustration you are experiencing. We are in the process of refunding the premiums from our Finance Department.
We regret that the process does not meet your expectations during this time, however we are processing your request. Please be patient with us during this time.
Kind regards,
Customer Resolutions Team
TM
Tsholofelo M's updateReviewer Update
08 Jul 2019, 15:56May I please have times lines, saying that the payment is being processed isn't enough as in my past experience this could take up to a week. I need to know when payment will be released and the maximum amount of time it will take to reflect in my account.
TM
Tsholofelo M's update08 Jul 2019, 15:56
Reviewer Update
May I please have times lines, saying that the payment is being processed isn't enough as in my past experience this could take up to a week. I need to know when payment will be released and the maximum amount of time it will take to reflect in my account.
AIG South Africa Limited's replyOfficial
08 Jul 2019, 17:05Dear Tsholofelo Moremi
Complaint Case: GCS-156218
Complaint Case: GCS-156218
We can assure you that payment is being processed and our finance department has confirmed that payment was processed on the 05th of July 2019. We will also provide you with the proof of payment.
Kindly do refer to the Acknowledgement Letter that was sent out to you on the 05th of July 2019 with Complaint Case GCS-156218 that will provide you with all our relevant contact details for further assistance at the bottom of the page.
Kindly do refer to the Acknowledgement Letter that was sent out to you on the 05th of July 2019 with Complaint Case GCS-156218 that will provide you with all our relevant contact details for further assistance at the bottom of the page.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply08 Jul 2019, 17:05
Official
Dear Tsholofelo Moremi
Complaint Case: GCS-156218
Complaint Case: GCS-156218
We can assure you that payment is being processed and our finance department has confirmed that payment was processed on the 05th of July 2019. We will also provide you with the proof of payment.
Kindly do refer to the Acknowledgement Letter that was sent out to you on the 05th of July 2019 with Complaint Case GCS-156218 that will provide you with all our relevant contact details for further assistance at the bottom of the page.
Kindly do refer to the Acknowledgement Letter that was sent out to you on the 05th of July 2019 with Complaint Case GCS-156218 that will provide you with all our relevant contact details for further assistance at the bottom of the page.
Kind regards,
Customer Resolutions Team
TM
Tsholofelo M's updateReviewer Update
09 Jul 2019, 07:38Good day, Could you please email the proof of payment to my email address urgently.
TM
Tsholofelo M's update09 Jul 2019, 07:38
Reviewer Update
Good day, Could you please email the proof of payment to my email address urgently.
AIG South Africa Limited's replyOfficial
09 Jul 2019, 12:28Dear Tsholofelo Moremi
Complaint Case: GCS-156218
We are grateful to you for having taken the time to indicate the area of concern with regards to our service rendered to you. It is regrettable that you had cause to complain. It is never our intention at AIG Insurance to treat our customers with anything but the highest regard.
We have since sent the proof of payment to your work e-mail address.
Should you require any additional information, please do contact us for further assistance
Kind regards,
Complaint Case: GCS-156218
We are grateful to you for having taken the time to indicate the area of concern with regards to our service rendered to you. It is regrettable that you had cause to complain. It is never our intention at AIG Insurance to treat our customers with anything but the highest regard.
We have since sent the proof of payment to your work e-mail address.
Should you require any additional information, please do contact us for further assistance
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply09 Jul 2019, 12:28
Official
Dear Tsholofelo Moremi
Complaint Case: GCS-156218
We are grateful to you for having taken the time to indicate the area of concern with regards to our service rendered to you. It is regrettable that you had cause to complain. It is never our intention at AIG Insurance to treat our customers with anything but the highest regard.
We have since sent the proof of payment to your work e-mail address.
Should you require any additional information, please do contact us for further assistance
Kind regards,
Complaint Case: GCS-156218
We are grateful to you for having taken the time to indicate the area of concern with regards to our service rendered to you. It is regrettable that you had cause to complain. It is never our intention at AIG Insurance to treat our customers with anything but the highest regard.
We have since sent the proof of payment to your work e-mail address.
Should you require any additional information, please do contact us for further assistance
Kind regards,
Customer Resolutions Team