MS
Madimetja S
1 reviews | Active since Sept 2020
28 Dec 2020, 21:46
I Am So Happy.
I had a claim with AIG.
After a few days of not hearing from them, I wrote a negative review o Hello Peter. Within one hour, I received 3 calls from different AIG officials; including my claim handler. My handler was very kind to apologize for the delays - as she was away on sick leave. The common message on the calls were such encouraging words of apology and a promise that delaying matters is not how AIG operates.
Finally, my claims settled.
I am such a happy client - I will continue keeping my insurance with AIG Insurance.
Helpful (0)
Replies (1)0
Replies (1)
AIG South Africa Limited's replyOfficial
29 Dec 2020, 08:18 Dear Madimetja Shogole,
We are sending this note to thank you for your feedback complimenting AIG for its services.
Your thoughts are important to us but we are especially pleased when the feedback is positive.
We try hard to provide the best possible service to our customers and their satisfaction is our reward and gratification. We will pass along your kind words as it helps us when we know that we have truly made a difference to those we serve each and every day.
We really appreciate you taking the time to let us know we're doing it right and we look forward to serving you in the future.
Kind Regards,
Customer Resolutions Team
We are sending this note to thank you for your feedback complimenting AIG for its services.
Your thoughts are important to us but we are especially pleased when the feedback is positive.
We try hard to provide the best possible service to our customers and their satisfaction is our reward and gratification. We will pass along your kind words as it helps us when we know that we have truly made a difference to those we serve each and every day.
We really appreciate you taking the time to let us know we're doing it right and we look forward to serving you in the future.
Kind Regards,
Customer Resolutions Team
AIG South Africa Limited's reply29 Dec 2020, 08:18
Official
Dear Madimetja Shogole,
We are sending this note to thank you for your feedback complimenting AIG for its services.
Your thoughts are important to us but we are especially pleased when the feedback is positive.
We try hard to provide the best possible service to our customers and their satisfaction is our reward and gratification. We will pass along your kind words as it helps us when we know that we have truly made a difference to those we serve each and every day.
We really appreciate you taking the time to let us know we're doing it right and we look forward to serving you in the future.
Kind Regards,
Customer Resolutions Team
We are sending this note to thank you for your feedback complimenting AIG for its services.
Your thoughts are important to us but we are especially pleased when the feedback is positive.
We try hard to provide the best possible service to our customers and their satisfaction is our reward and gratification. We will pass along your kind words as it helps us when we know that we have truly made a difference to those we serve each and every day.
We really appreciate you taking the time to let us know we're doing it right and we look forward to serving you in the future.
Kind Regards,
Customer Resolutions Team