I am following up regarding my complaint against AIG Life South Africa Limited, which I submitted on 15 October 2025 (Ref: GCS-531322)

I am following up regarding my complaint against AIG Life South Africa Limited, which I submitted on 15 October 2025 (Ref: GCS-531322). Despite receiving acknowledgment from AIG that my complaint would be addressed within 21 days, no resolution or substantive response has been provided to date. The complaint pertains to the mishandling of my late grandmother’s life insurance policies, including poor communication, lack of transparency, and disputed policy cancellations. I am extremely disappointed with the continued delay and lack of accountability from AIG, particularly given their obligation to handle complaints fairly, consistently, and promptly. Their response effectively leaves my claim unresolved and ignores my rights as a policy they refuse to pay one of the policy for fairness even half of that benefit will be accepted they they are not good company it biggest ****mer