SM
Sibusiso M

1 reviews | Active since Dec 2016

08 Mar 2018, 15:38

HOSPITALIZATION CLAIM REJECTED / UNFAIR ASSESSMENT

After a month I logged my claim I was told that it was Rejected! On 2018-01-015 I was hospitalized for"Bronchopheumonia" , my Doctor gave me a treatment as an out patient but i couldn't recover from my sickness then he decided to admit me. I was discharged on the 2018-01-19, My chest results showed that my chest had a problem, my Sinuses also showed positive results. My son was also hospitalized by the different Doctor on the following day I was admitted! He suffered for Bronchitis, I think that also shows that we were seriously ill at home. After i was discharged I was put on Chronic, it took me some time to recover after I was hospitalized. I won't recommend Aig to anyone, because we join insurance for hard times in future, so what is the use of paying something that won't benefit you when you need it! I will cancel my all Aig Policies and and start searching for other companies who cares for their clients!

0
Replies (3)
AIG South Africa Limited
AIG South Africa Limited's reply08 Mar 2018, 17:00
Official

Dear Sibusiso

Thank you for your review.

Together with our Business partners we will look into your enquiry and provide you with feedback as soon as possible.

Regards

The Customer Care Team

AIG South Africa Limited
AIG South Africa Limited's reply15 Mar 2018, 15:52
Official

Dear Sibusiso

Thank you for your response.

We confirm that your request for cancellation has been sent to our Policy Services Department and feedback will be provided.

Kind regards,

SM
Sibusiso M's update15 Mar 2018, 19:37
Reviewer Update
Matter Was Not Resolved To My Satisfaction! I won't Recommend Aig to anyone, They ensure that the decuction of premiums from their client is done on time ,but they fail when it comes to Service Delivery!