1 reviews | Active since Nov 2016
Hospital Plan did not pay
<p>I was hospitalised on the 14th of July 2016 and discharged on the 19th of July 2016 for a severe bronchiatis. On the 29/07/2016 i sent a claim form to my insurer, claim number ********** 928 with all required documentation including a costly hospital statement and motivation however they responded 0n 13th of September via a telephone call stating that my claim was unsussessful because there was no need for hospitalisation as i was not sick enough. I did not hospitailise my self however the doctor saw the agony i was in at the time and there is no way i would have coped at home as i stay with kids. The doctor saw fit that i should be admitted to the hospital for proper treatment.</p> <p> </p> <p>I have been a member of AIG hospital plan for years and its very disdaining and dissapointing that they would treat me so unfairly.</p> <p> </p> <p>Your urgent help and intervention will be highly appreaciated.</p> <p> </p> <p>Regards</p> <p>Thokozani Mbhele</p> <p> </p>
We confirm acknowledgement of your complaint and would like to apologies for any inconvenience caused.
Together with our business partners, we are working towards finding a solution to this issue. We trust that we will be able to resolve this matter to your satisfaction.
We would like to thank you for taking the time to bring this to our attention.
Customer Care Unit
AIG South Africa
We confirm acknowledgement of your complaint and would like to apologies for any inconvenience caused.
Together with our business partners, we are working towards finding a solution to this issue. We trust that we will be able to resolve this matter to your satisfaction.
We would like to thank you for taking the time to bring this to our attention.
Customer Care Unit
AIG South Africa
