KZ
Khethani Z
1 reviews | Active since Jun 2021
12 Mar 2022, 16:45
Hospital plan cash back not paid
Hi My mother had an AIG hospital plan or affiliated with one of the banks. She got sick and went in and out of hospital for long time and unfortunately died at Baragwanath hospital. When we went to claim at AIG they told us to get her hospital file from the hospital then they'll pay. Mind you we gave them the necessary documents as requested but at the end they requested a whole file from the hospital that we are still waiting for from Baragwanath
We were told the payout is R60000 so it requested a whole file. Is this what people go through whenever the main member dies
I am very disappointed in AIG service and we are about to loose our house because of administration issues
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Replies (2)
AIG South Africa Limited's replyOfficial
14 Mar 2022, 10:08Dear Khethani ,
We first wish to send our condolences to you and your family for the loss of your mother and we do acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We would like to assist you resolve this matter however you did not provide your contact details as ell as the claim number. Please send us your contact number and the claim number to *** and one of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team”
AIG South Africa Limited's reply14 Mar 2022, 10:08
Official
Dear Khethani ,
We first wish to send our condolences to you and your family for the loss of your mother and we do acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We would like to assist you resolve this matter however you did not provide your contact details as ell as the claim number. Please send us your contact number and the claim number to *** and one of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team”
AIG South Africa Limited's replyOfficial
15 Mar 2022, 15:29Good day Khathani
We have requested you to provide us with your contact details and you have not done so, please provide us with your contact number as well as claim number in order for us to assist you.
Kind regards
Customer Service Team
***
We have requested you to provide us with your contact details and you have not done so, please provide us with your contact number as well as claim number in order for us to assist you.
Kind regards
Customer Service Team
***
AIG South Africa Limited's reply15 Mar 2022, 15:29
Official
Good day Khathani
We have requested you to provide us with your contact details and you have not done so, please provide us with your contact number as well as claim number in order for us to assist you.
Kind regards
Customer Service Team
***
We have requested you to provide us with your contact details and you have not done so, please provide us with your contact number as well as claim number in order for us to assist you.
Kind regards
Customer Service Team
***