Gesyer busted still waiting for them to come after 7days to fix if ever they are going to fix it

Guys I had a geyser bust in the house last week tuesday 06/11/2018 afternoon around 18h00 and called AIG Insurance as I'm insured with the for the car, house and household contents. They told me that the will send a technician tomorrow morning while the geyser was leaking water i tried to clam up and try and stop the water for coming out. The technician called and said he will be in the house in the morning around 07h30 to 08h00 but he came after 09h00 to check the geyser after i clearly stated that they need to be on time as i was going to work and asked to be late and he saw the water and took pics for the damages and checked the geyser and took the serial number and size of the geyser. Later the SA Plumbers guy called me to tell me that he will forward everything to them to proceed with the claim . The following day i called them to make a follow up and was told i need to fill in the claim form so they can assist me which i did the ASAP. I called the SA Plumber guy to send me quotation which he did and did not include the the ceiling. It took them forever to get back to me until i had to call them. Geyser is till not fixed and today is monday the 12/11/2018. No one wants to take responsibility and being moved from post to pillar. Their service is poor geyser replacement is suppose to take 2 days but im still stuck without a geyser and my kids are suffering while i paying them. I've been sidelined no help and assistance the claim was assigned to Rosy Ngwanenyanna she's the claims person that's suppose to assess and approve my claim but still even today she is dragging and not sure what she is doing. Today i received a call from Nokulunga Mabusela asking me about the process of my claim and called it water damaged according to her and not having idea or clue about what she was talking about, she asked me to email again the quotation that i sent to Rosy so she can proceed since she was not at work after i called and spoke to pearl. I called friday and spoke to Pearl form they call center she was the one helping me to communicate with them and going an extra mile to help. In short it's Monday today but still no geyser and thanks very much for the poor service received from AIG insurance and their stuff. I would like to advice to people to join them (AIG Insurance) at your own risk as you have been warned about their poor service and lack of commitment and failure to assist and deliver. Just wait patiently to be assisted with my geyser claim then after won't look back or think twice about cancelling their useless insurance, my previous insurer was expensive but quick to react and never had any problems with them. I regret changing from the to this so called cheaper insurance but useless.