Failure to deliver

I am very disappointed with AIG and I feel that they are misleading people with their Hospital Cash Back plan of which they never ever pay when I claim they always tell me that I was not supposed to be hospitalized I was supposed to be treated at home and they always decline yet they take my premuims every month for the past 7 years.<br> <br> I fell like I am being ****** by paying for sumthing that never ever helps me. I was admitted in hospital from the 19 September till 24 September and I submitted a claim with all supporting documents and today I recieved a call from Malik who said he is the medical examiner who told me that I was supposed to be admitted for 1 day only in hospital threfore there are paying for 1 day out of 5 days.<br> <br> This is unacceptable service from AIG I deserve better than this treatment from them I've been a loyal customer paying my premuims on time for the past 7 years yet they treat me like this????