Early debits for an inactive policy..

I am really disappointed in the service from AIG SA. On the 1st of February a debit went off my account for a policy that is only supposed to be active from the 1st March, according to the sales call i made it clear when this funeral policy should commence and i also asked quite a few times about the debit order and when the first one will run and i even went as far as confirming admin fees. I would like the same sales consultant to contact me, his name is Andile from KZN branch if i am not mistaken, to rectify this issue. In the meantime i will be reversing the debit order.