ZCMM
Zilungile Carol Mygirl Memela
1 reviews | Active since Apr 2021
09 Feb 2022, 23:10
Don't rob us just pay us as we are paying you.
Good evening
I would like to complaint about Aig, claim number ***za and policy number NE***T.
I submitted a hospital claim due to cellulitis which started in 2011 November but they said they are not paying because of being diabetes, I was not admitted for diabetes but I had diabetes which was diagnosed last year and it's normal as I maintain it.
Please aig pay me within 24hrs as you have delayed me for sweet nothing. Your Dr Fredericks is keeping on denying people's claim for no good reason.
Thank you Zilungile Memela
Helpful (0)
Replies (5)0
Replies (5)
AIG South Africa Limited's replyOfficial
10 Feb 2022, 08:30Dear Zilungile
We acknowledge receipt of your correspondence below and the contents herein are duly noted. We sincerely apologise if our claims process has not met your expectations .
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
***
***
AIG South Africa Limited's reply10 Feb 2022, 08:30
Official
Dear Zilungile
We acknowledge receipt of your correspondence below and the contents herein are duly noted. We sincerely apologise if our claims process has not met your expectations .
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
***
***
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
02 Mar 2022, 11:41Good day
I would like to complain again about Aig, my Ref is ***za and id ***. They told me that they won't pay because I was in hospital due to diabetes of which they don't pay for it.
I then submitted the letter from the Dr which states that I was admitted for cellulitis not diabetes, cellulitis started in 2011 November and diabetes last year. So now they said they want Dr's notes, in fact they asked for this and that, okay I told Mthokozisi that the Dr notes are on page 8, the Dr doesn't write notes but he instructs the nurses to write what he says or what to do.
This waiting is killing me now.... Please aig pay my claim don't play hide and seek its enough now.
Thank you
Zilungile Memela
***
I would like to complain again about Aig, my Ref is ***za and id ***. They told me that they won't pay because I was in hospital due to diabetes of which they don't pay for it.
I then submitted the letter from the Dr which states that I was admitted for cellulitis not diabetes, cellulitis started in 2011 November and diabetes last year. So now they said they want Dr's notes, in fact they asked for this and that, okay I told Mthokozisi that the Dr notes are on page 8, the Dr doesn't write notes but he instructs the nurses to write what he says or what to do.
This waiting is killing me now.... Please aig pay my claim don't play hide and seek its enough now.
Thank you
Zilungile Memela
***
ZCMM
Zilungile Carol Mygirl Memela's update02 Mar 2022, 11:41
Reviewer Update
Good day
I would like to complain again about Aig, my Ref is ***za and id ***. They told me that they won't pay because I was in hospital due to diabetes of which they don't pay for it.
I then submitted the letter from the Dr which states that I was admitted for cellulitis not diabetes, cellulitis started in 2011 November and diabetes last year. So now they said they want Dr's notes, in fact they asked for this and that, okay I told Mthokozisi that the Dr notes are on page 8, the Dr doesn't write notes but he instructs the nurses to write what he says or what to do.
This waiting is killing me now.... Please aig pay my claim don't play hide and seek its enough now.
Thank you
Zilungile Memela
***
I would like to complain again about Aig, my Ref is ***za and id ***. They told me that they won't pay because I was in hospital due to diabetes of which they don't pay for it.
I then submitted the letter from the Dr which states that I was admitted for cellulitis not diabetes, cellulitis started in 2011 November and diabetes last year. So now they said they want Dr's notes, in fact they asked for this and that, okay I told Mthokozisi that the Dr notes are on page 8, the Dr doesn't write notes but he instructs the nurses to write what he says or what to do.
This waiting is killing me now.... Please aig pay my claim don't play hide and seek its enough now.
Thank you
Zilungile Memela
***
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
02 Mar 2022, 11:48Good day
I will be happy if AIG can pay me today cos this waiting is too much. ***za and id ***
Thank you
Zilungile Memela
***
I will be happy if AIG can pay me today cos this waiting is too much. ***za and id ***
Thank you
Zilungile Memela
***
ZCMM
Zilungile Carol Mygirl Memela's update02 Mar 2022, 11:48
Reviewer Update
Good day
I will be happy if AIG can pay me today cos this waiting is too much. ***za and id ***
Thank you
Zilungile Memela
***
I will be happy if AIG can pay me today cos this waiting is too much. ***za and id ***
Thank you
Zilungile Memela
***
AIG South Africa Limited's replyOfficial
02 Mar 2022, 12:07Dear Zilungile
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We also understand your frustration with regard to this claim, we do also have empathy for your situation, but unfortunately, we can only act within the ambit of the cover purchased on the policy. One of our consultants will be in contact with you once again to clarify and assist in resolving the your claim.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
***
***
AIG South Africa Limited's reply02 Mar 2022, 12:07
Official
Dear Zilungile
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We also understand your frustration with regard to this claim, we do also have empathy for your situation, but unfortunately, we can only act within the ambit of the cover purchased on the policy. One of our consultants will be in contact with you once again to clarify and assist in resolving the your claim.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
***
***
ZCMM
Zilungile Carol Mygirl Memela's updateReviewer Update
02 Mar 2022, 12:29Good afternoon
Thank you, I'm waiting for eft letter now.
Thank you
Zilungile Memela
***za and id ***
Thank you, I'm waiting for eft letter now.
Thank you
Zilungile Memela
***za and id ***
ZCMM
Zilungile Carol Mygirl Memela's update02 Mar 2022, 12:29
Reviewer Update
Good afternoon
Thank you, I'm waiting for eft letter now.
Thank you
Zilungile Memela
***za and id ***
Thank you, I'm waiting for eft letter now.
Thank you
Zilungile Memela
***za and id ***