FW
Frikkie W
1 reviews | Active since Jan 2026
02 Apr 2026, 13:55
Dishonerst
I have a long-standing policy to cover medical expenses with this company. i was recently hospitalized for surgery and submitted the claim. I was told today they are not going to pay as I am a type 2 diabetic and that diabetes is excluded? This was never mentioned before. It has been a long battle to lodge the claim and to get ant feedback from them. Now 3 weeks later I am told that they will not pay.
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AIG South Africa Limited's replyOfficial
02 Apr 2026, 14:24Dear Frikkie
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We are of the view that our claim assessor has addressed this matter however due to your dissatisfaction you have raised your concerns on this platform. Your case will be reviewed and a response will be sent to you.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited-Conduct and Customer Relations
*** or contact us on ***
AIG South Africa Limited's reply02 Apr 2026, 14:24
Official
Dear Frikkie
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We are of the view that our claim assessor has addressed this matter however due to your dissatisfaction you have raised your concerns on this platform. Your case will be reviewed and a response will be sent to you.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited-Conduct and Customer Relations
*** or contact us on ***