DISGUSTING CUSTOMER SERVICE

I called the Insurance company to lodge my Claim. The lady who took my claim took all the necessary details about the claim. I was given the claim number, name of person who will handle the claim and contact details. The person who is supposed to process and finish the claim has not contacted me. I have sent an email to this person but still she has not bothered to respond. I send the necessary documents to her and my contact details but no feedback it now a week waiting for the respond from some from AIG/Chartis life about this claim.

Details of claim Claim Number : ********** 442ZA Policy Number : ********** ********** Person who is suppose to handle claim is Lina Radha

I AM NOW PURSUING THE CASE TO THE FINANCIAL AND INSURANCE OMBUDSMAN since the Insurer is not interested in assisting me why am paying my premiums when I supposed to claim they ignore me completely