EB
Eloise B

1 reviews | Active since Nov 2019

13 Nov 2019, 16:16

DISGUSTED

For years my husband has an AIG hospital plan, of which we never claimed that much, when I fell ill this year in July they paid out an amount i fell i'll again in august of which i spent 8 days in hospital and was diagnosed with Systemic Sclerosis. I contacted AIG in early October to register my claim explaining to the consultant Simangele Mbaso that the physician's cost for completing the forms is R1850 I was graciously told that in order to gain you must pay. after i paid the dr they then requested MRI scans, of which i had to pay R350 of which i sent to them again they requested another file which is the hospital file and I had to pay R810 after all these expenses for a lowsly payout today i received a call to say they will only cover 3 days as they dont find my reason for hospitalisation being warranty enough for them to pay???????????????????????? so this means that my physician's report medical files hospital account MRI report wasn't warranty enough. Besides the fact that they never get back to you withing 24 hours it takes them weeks.

DISGUSTED ON ANOTHER LEVEL

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Replies (2)
AIG South Africa Limited
AIG South Africa Limited's reply13 Nov 2019, 16:33
Official
Dear Eloise Burger

We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing with our Third Party Claim Process. 

One of our consultants will be in contact with you shortly. 

I can assure you that the matter will be thoroughly investigated and feedback provided. 

Kind regards, 

Customer Resolutions Team
AIG South Africa Limited
AIG South Africa Limited's reply13 Nov 2019, 17:02
Official

Dear Eloise Burger

Kindly take note that we would like to rectify that the claim is for hospitalisation as you have stated in your review and not for third party claim referred to in the response above.

Sincere apologies for the oversight / typing error.

We will be liaising with our claims handlers regarding the claim outcome and advise accordingly by email.

Kind regards

Customer Resolutions Team