LJ
Lindsay J

1 reviews | Active since Sept 2018

19 Sept 2018, 12:05

Disgraceful service

My mom has been paying this company for a hospital plan for many many years. She passed away after 2 weeks in hospital. I have tried to claim from them and they are refusing to pay until I open an account in her name that says Estate late MM Roth. I am trying to close her accounts and stuff as there is no money involved in these accounts and this claim was before she died.

0
Replies (1)
AIG South Africa Limited
AIG South Africa Limited's reply19 Sept 2018, 14:54
Official

Dear Lindsay

We acknowledge receipt of your review and sincerely apologise for the frustration you are experiencing. One of our consultants will be in contact with you shortly.

I can assure you that the matter will be thoroughly investigated and feedback provided.

Kind regards,

Customer Resolutions Team