TJ
Tiffany J
1 reviews | Active since Oct 2019
08 Oct 2019, 09:49
Disappointing and ***********
I have never dealt with such incompetence before. We submitted a claim in July 2019. AIG has never taken it upon themselves to contact us to let us know of the progress of the claim. The file has been moved from consultant to consultant more than 3 times and still nothing has been resolved. Every time we enquire about the lack of communication, we are told that it isn't their responsibility to communicate to us, that the onus is on us to check up.
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AIG South Africa Limited's replyOfficial
08 Oct 2019, 11:38Dear Tiffany Jacobs
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you shortly to obtain a policy number and a claim reference number.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you shortly to obtain a policy number and a claim reference number.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply08 Oct 2019, 11:38
Official
Dear Tiffany Jacobs
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you shortly to obtain a policy number and a claim reference number.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you shortly to obtain a policy number and a claim reference number.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team