TT
Tshegofatso T
1 reviews | Active since May 2023
29 Aug 2024, 10:59
Disappointed
Since having a hospital policy with AIG from 2012 and have been paying my premiums diligently each month without fail, have recently put in a claim since I was in hospital, but was given the runaround with documents that need to be submitted to process my claim and ended up getting frustrated and cancelling the policy as I feel that AIG is being difficult and does not want to pay. The person handling my claim was *** I am greatly disappointed with the service received.
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AIG South Africa Limited's replyOfficial
29 Aug 2024, 11:53Dear Tshegofatso
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction, we do apologise that we did not meet your expectations with regard to our claims process.
Kind regards,
Resolution Team
Email address: ***
Resolution Team
Email address: ***
AIG South Africa Limited's reply29 Aug 2024, 11:53
Official
Dear Tshegofatso
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction, we do apologise that we did not meet your expectations with regard to our claims process.
Kind regards,
Resolution Team
Email address: ***
Resolution Team
Email address: ***