Debiting my account incorrectly

Item: AIG South Africa Limited
Rating: 2
Author: Fabian F

I cancelled my insurance with AIG in the beginning of December 2015. Meaning the money AIG debited in the beginning of December covered my insurance up until the end of December. The problem is that AIG deducted R975 again on the 4th Jan 2016, which is totally unacceptable. I have sent them numerous emails in this past week and no one gets back to me. All i want is for my R975 to be paid back into my account. Thanks

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Replies (1)

AIG South Africa Limited's replyOfficial

08 Jan 2016, 12:31

Hello fabianf,

Good day Mr. Fabian Fredericks,

We acknowledge receipt of your complaint.

We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.

Kind Regards,

Customer Care Unit

Operations - Service Delivery Unit

AIG South Africa Limited
10 Queens Rd, Parktown Johannesburg South Africa 2193

T: 086 111 601
F: ***

This email and all content are subject to the disclaimer

Compliance: www.aigcompliancehelpline.com

www.AIG.com

AIG South Africa Limited's reply08 Jan 2016, 12:31

Official