COMPLAINT: AIG HOSPITAL INSURANCE

I have been a member of AIG Hospital insurance for at least 5 years. Every claim has been an extremely painful process. The amount of documentation required is staggering, and hospital and doctors all charge extremely high fees to obtain copies. The response from AIG is disappointing, to say the least. I have to battle to receive an acknowledgement that someone is actually reviewing my claim, and it is impossible to actually speak to someone. I have never dealt with a company with so many people out of office, or on leave. It would be nice if a person actually contacted me and not a robot.