COMPLAINT ABOUT HOSPITAL PLAN PAY OUT

Policy number: CLAIM NUMBER: ********** 923ZA

I was admitted in Hospital on 20th March and discharged on the 26 March 2019, i forwarded the documents that i normally forward to AIG claims for the Hospital Plan payout but this time around to pay me is a hustle. They demanded my Hospital File, Hospital Nursing Notes. Documents that they didn't request previously and i forwarded the documents to them. I was dealing with an adjuster called Loretta King and i had to phone almost everyday to do a follow up and she didn't acknowledge my emails unless i phone her. I tried numerous times to phone her manager Beverly Chame and his line was constantly busy.I lodged a complaint and the complaint case number is GCS 153719 I am currently dealing with Pamela Zondi she said i must forward nursing notes which i did, i forwarded them on the 29th May 2019. who doesn't have empathy with clients. I was told to wait for 5 days another 5 day, regardless when the claim was registered. I am very unhappy with AIG Hospital Plan i wouldn't refer a soul to them. They do not want to pay out my claim, instead they are demanding lot of things and it has dragged for so long kindly intervene. They are busy pushing me to Peter to Pay. AIG have poor customer service.

My contact details are ********** 326.