TZ
Thamsanqa Z
1 reviews | Active since Mar 2024
13 Aug 2025, 06:32
Complaint
This third party insurance declined my claim claiming that my car bumped into their insured company’s vehicle, they claim to have a video footage of the incident yet they refused to share it with me just to back up their story
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Replies (2)0
Replies (2)
AIG South Africa Limited's replyOfficial
13 Aug 2025, 08:36Dear Mr Zifune
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We are investigating the matter and the claim examiner will be in touch to provide you with a full report once the matter has been finalised. You are more than welcome to use the below email address for any further concerns you may have.
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We are investigating the matter and the claim examiner will be in touch to provide you with a full report once the matter has been finalised. You are more than welcome to use the below email address for any further concerns you may have.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team”
Telephone number: ***
AIG South Africa Limited's reply13 Aug 2025, 08:36
Official
Dear Mr Zifune
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We are investigating the matter and the claim examiner will be in touch to provide you with a full report once the matter has been finalised. You are more than welcome to use the below email address for any further concerns you may have.
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We are investigating the matter and the claim examiner will be in touch to provide you with a full report once the matter has been finalised. You are more than welcome to use the below email address for any further concerns you may have.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team”
Telephone number: ***
TZ
Thamsanqa Z's updateReviewer Update
13 Aug 2025, 09:12At this point in time in time l just want the footage showing that my car bumped into your and l am not interested in furthering any communication with your insured company CJA communication since their fleet officer insulted me with the use of racial lines n told me directly that l am no linger dealing with them but with you
TZ
Thamsanqa Z's update13 Aug 2025, 09:12
Reviewer Update
At this point in time in time l just want the footage showing that my car bumped into your and l am not interested in furthering any communication with your insured company CJA communication since their fleet officer insulted me with the use of racial lines n told me directly that l am no linger dealing with them but with you