Complaint

Dear Mr Zifune
 

We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us.  We would like to point out that this matter has been attended to and it was eluded to you that the video footage cannot be shared as the honours is on you to prove that your claim is valid. Should you have any evidence that you may prove beyond what we have we will gladly welcome new evidence. Please note that you are more than welcome to reach out to us should you have further concerns. 

Your case with us was registered under case reference number  GCS - 529376. You may quote this reference number every time you are corresponding with us.

Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.

Kind regards
 

Customer Resolutions Team 
Email address: ***
Tel: ***