PW
Pat W
1 reviews | Active since May 2013
02 Dec 2020, 11:47
CODE NOT SUITABBLE
AIG does not assist with queries they just pass the buck. So I have approached the OBUDSMAN for assistance. I keep getting response on HELLO PETER we have sent a mail????? To Who???? So we will see what happens but please review all policies (small print) (codes etc)
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Replies (3)
AIG South Africa Limited's replyOfficial
02 Dec 2020, 13:32Dear Pat ,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. Please note we have been responding to your requests via your email.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards, Customer Resolutions Team
AIG South Africa Limited's reply02 Dec 2020, 13:32
Official
Dear Pat ,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. Please note we have been responding to your requests via your email.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards, Customer Resolutions Team
PW
Pat W's updateReviewer Update
02 Dec 2020, 15:35Hi
We are so tired of your excuses we have taken this matter to the Obudsman
We are so tired of your excuses we have taken this matter to the Obudsman
PW
Pat W's update02 Dec 2020, 15:35
Reviewer Update
Hi
We are so tired of your excuses we have taken this matter to the Obudsman
We are so tired of your excuses we have taken this matter to the Obudsman
AIG South Africa Limited's replyOfficial
02 Dec 2020, 17:43Dear Pat ,
Please be advised that we have sent you an email to both your email addresses detailing the required document needed to validate your claim. The Hospital has a practice code which signifies the type of hospital institution and-ICD coding is a global system that provides a code for each type of illness / medical condition. You have acknowledged receipt of said email. We wish to encourage you to reach out to the hospital and provide the requested documentation.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction. We look forward to your response at your earliest convenience.
Kind regards, Customer Resolutions Team
Please be advised that we have sent you an email to both your email addresses detailing the required document needed to validate your claim. The Hospital has a practice code which signifies the type of hospital institution and-ICD coding is a global system that provides a code for each type of illness / medical condition. You have acknowledged receipt of said email. We wish to encourage you to reach out to the hospital and provide the requested documentation.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction. We look forward to your response at your earliest convenience.
Kind regards, Customer Resolutions Team
AIG South Africa Limited's reply02 Dec 2020, 17:43
Official
Dear Pat ,
Please be advised that we have sent you an email to both your email addresses detailing the required document needed to validate your claim. The Hospital has a practice code which signifies the type of hospital institution and-ICD coding is a global system that provides a code for each type of illness / medical condition. You have acknowledged receipt of said email. We wish to encourage you to reach out to the hospital and provide the requested documentation.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction. We look forward to your response at your earliest convenience.
Kind regards, Customer Resolutions Team
Please be advised that we have sent you an email to both your email addresses detailing the required document needed to validate your claim. The Hospital has a practice code which signifies the type of hospital institution and-ICD coding is a global system that provides a code for each type of illness / medical condition. You have acknowledged receipt of said email. We wish to encourage you to reach out to the hospital and provide the requested documentation.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction. We look forward to your response at your earliest convenience.
Kind regards, Customer Resolutions Team