claims needs to process claims

Good day my dad took out 3 policy's with AIG many , many years back - he passed 17/02 /2015 HIS POLICY FULLY PAID <br> We had in place my dads bank to handle all estate and insurance and to my surprise AIG is absolutely giving us a hard time for pay outs saying there is arrears on the policy , SORRY but this is not the case - they actually debited his account right up to June 2015 and owe us a refund <br> someone needs to actually see to this because this in unacceptable , is this what insurance company's once our loved ones are no longer with us , my dad has not paid for so long to have this happened to his family - its pathetic company's like this that are out to make profits on insurance claims - next to be logged ombuds enquiry to be logged