LS
Linda S
1 reviews | Active since Feb 2010
02 Jan 2024, 15:06
Claimed, no update no response
Hello, how long does it take to process a funeral policy. The call center number is now not working anymore, calling via reception is a nightmare, calls are dropped in transfer. When you eventually get to someone they promise that the claim is registered and you will receive an email shortly with details but it does not happen. When you call again to follow up the process restarts again. Why is service always bad in this country. What is the turnaround time?
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Replies (2)
AIG South Africa Limited's replyOfficial
03 Jan 2024, 08:39 Dear Mr Sangweni
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply03 Jan 2024, 08:39
Official
Dear Mr Sangweni
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
LS
Linda S's updateReviewer Update
07 Jan 2024, 14:12The funeral has been conducted and finished. AIG has still not paid. Why offer a product and fail to deliver when it’s most needed. One of worst services I’ve experienced.
LS
Linda S's update07 Jan 2024, 14:12
Reviewer Update
The funeral has been conducted and finished. AIG has still not paid. Why offer a product and fail to deliver when it’s most needed. One of worst services I’ve experienced.