PS
Petrus S

1 reviews | Active since Mar 2015

18 Mar 2015, 18:42

Claim Number ***ZA - Outcome of Claim

Hello Peter.<br> I have a problem with my hospital plan, they did not respond on anything, I do not get clarity if they did received my claim and if I'm qualify for the claim. I do belong several years with the same plan and they did make previous payment when I had a stroke and was in hospital for long periods with no complains. But now I did not received any respond back , it already long outstanding. I hope you can follow up with them and get me a answer. <br> Thank you in advance.<br> Mrs.P.Sevenster<br> <br> Hi Virginia,<br> <br> I accept your rejection letter.<br> <br> My wife has got two policies which include this female cancer one, which I may have been claimed on wrongly. The policy that I claimed for is the hospital cash back plan which has paid her for the same hospitalization more than ten times before so it is impossible that the claim will be rejected for the hospital cash back plan.<br> <br> Will you please give your attention to this matter or forward this mail to the relevant people.<br> <br> The documentation for what i have are as follow<br> I believe some of these Policy nr's has been changed, please update me with new information.

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Replies (1)
AIG South Africa Limited
AIG South Africa Limited's reply31 Mar 2015, 09:42
Official
Hello Proppies001,

Dear Mr Petrus Sevenster

We acknowledge receipt of your complaint 28 March 2015.

We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.

Kind Regards,

Customer Care Unit

Operations - Service Delivery Unit

AIG South Africa Limited
10 Queens Rd, Parktown Johannesburg South Africa 2193

T: 086 111 601
F: ***

This email and all content are subject to the disclaimer

Compliance: www.aigcompliancehelpline.com

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