RB
Rienie B
1 reviews | Active since Sept 2019
05 Sept 2019, 09:55
Chartis Life can not be contacted
I am a policy holder with Chartis Life since 1995. I try to make contact with you in order to change my address and contact details, and to enquire about my policy status, but I experience difficulty making contact with you. Your website provided an email ***, of which I sent several emails without reply and contact number ***that remains engaged. I pay a premium every month by debit order and need to hear from you. My policy and ID number will be provided as soon as an agent make contact with me.
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AIG South Africa Limited's replyOfficial
05 Sept 2019, 10:09Dear Rienie De Beer
We acknowledge receipt of your review and we sincerely apologize again for the difficulty you experiencing in making contact with our office.
We will be in contact with you in due course to obtain a policy number or debit order reference number for further assistance.
We will be in contact with you in due course to obtain a policy number or debit order reference number for further assistance.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply05 Sept 2019, 10:09
Official
Dear Rienie De Beer
We acknowledge receipt of your review and we sincerely apologize again for the difficulty you experiencing in making contact with our office.
We will be in contact with you in due course to obtain a policy number or debit order reference number for further assistance.
We will be in contact with you in due course to obtain a policy number or debit order reference number for further assistance.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team