1 reviews | Active since Feb 2017
Chartis AIG most unreliable Travel insurance company to use.
CLAIM NumberZAC ********** 879/ ********** 22 refers.
We issued a policy on AIG and until today the short fall which AIG confirmed they are going to settle directly with the cruise company was not paid to them. The cruise company phones the client on a regular basis that the payment has not been received. AIG JNB is not doing anything about it and I have not seen such shocking service ever in my life.
By the looks they just collect the premiums but if it comes to a claim , they do not pay.
Dear Kirsten
Thank you for your review.
Together with our Business partners we will look into your enquiry and provide you with feedback as soon as possible.
Regards
The Customer Care Team
Dear Kirsten
Thank you for your review.
Together with our Business partners we will look into your enquiry and provide you with feedback as soon as possible.
Regards
The Customer Care Team
Dear Kirsten
Just a courtesy response to advise that your complaint has been resolved. We do apologise for the delays and hope this will not happen going forward.
Kind regards,
Adilla
Customer Resolution Team
Dear Kirsten
Just a courtesy response to advise that your complaint has been resolved. We do apologise for the delays and hope this will not happen going forward.
Kind regards,
Adilla
Customer Resolution Team