TN
Thoko N
1 reviews | Active since Dec 2020
24 Dec 2020, 12:11
Charlatons
I had a bad experience with AIG after taking a policy with them spanning back from 2004 which is a hospital plan. I recently got admitted in hospital. I got disappointed when they failed to pay my claim reason being I was admitted because of diabetes but when I took the policy I wasn't. They didn't even inform me professionally in writing.
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AIG South Africa Limited's replyOfficial
25 Dec 2020, 20:59Dear Thoko ,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. We will investigate your concerns you have raised with our office and feedback will be provided to you in due course.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply25 Dec 2020, 20:59
Official
Dear Thoko ,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. We will investigate your concerns you have raised with our office and feedback will be provided to you in due course.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team