WM
Wehrner M
1 reviews | Active since Mar 2009
25 Jun 2021, 14:24
Cancelled without warning
My insurance policy was cancelled without warning. I realised this when my geyser burst a few days ago. I was told that you sent an email in March 2021, but I can't find it. When I asked for proof that the email was sent, all correspondence stopped. Please remember that the onus is on you to provide proof that you sent it.
Sumeshan Govender - AIG FNOL Team Manager, no longer responds to my wife's emails.
Helpful (0)
Replies (9)0
Replies (9)
AIG South Africa Limited's replyOfficial
25 Jun 2021, 15:24Dear Wehrner,
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided. Kind regards,
Customer Resolutions Team
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided. Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply25 Jun 2021, 15:24
Official
Dear Wehrner,
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided. Kind regards,
Customer Resolutions Team
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided. Kind regards,
Customer Resolutions Team
WM
Wehrner M's updateReviewer Update
29 Jun 2021, 12:47Can someone give me an update please?
WM
Wehrner M's update29 Jun 2021, 12:47
Reviewer Update
Can someone give me an update please?
WM
Wehrner M's updateReviewer Update
30 Jun 2021, 11:53Apart from the automated response, I have not had any contact from AIG yet.
"One of our consultants will be in contact with you shortly."
Please give me an indication of when "shortly" might happen.
"One of our consultants will be in contact with you shortly."
Please give me an indication of when "shortly" might happen.
WM
Wehrner M's update30 Jun 2021, 11:53
Reviewer Update
Apart from the automated response, I have not had any contact from AIG yet.
"One of our consultants will be in contact with you shortly."
Please give me an indication of when "shortly" might happen.
"One of our consultants will be in contact with you shortly."
Please give me an indication of when "shortly" might happen.
AIG South Africa Limited's replyOfficial
30 Jun 2021, 16:11Dear Wehrner,
We can confirm that we have now completed our assessment of your complaint and a response has been sent to your email detailing the outcome. Please be assured that we have taken everything you have raised into consideration and used this information to reach our conclusion, which we hope you will consider to be fair and reasonable.
We trust you find the above in order. Kind regards,
Customer Resolutions Team
We can confirm that we have now completed our assessment of your complaint and a response has been sent to your email detailing the outcome. Please be assured that we have taken everything you have raised into consideration and used this information to reach our conclusion, which we hope you will consider to be fair and reasonable.
We trust you find the above in order. Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply30 Jun 2021, 16:11
Official
Dear Wehrner,
We can confirm that we have now completed our assessment of your complaint and a response has been sent to your email detailing the outcome. Please be assured that we have taken everything you have raised into consideration and used this information to reach our conclusion, which we hope you will consider to be fair and reasonable.
We trust you find the above in order. Kind regards,
Customer Resolutions Team
We can confirm that we have now completed our assessment of your complaint and a response has been sent to your email detailing the outcome. Please be assured that we have taken everything you have raised into consideration and used this information to reach our conclusion, which we hope you will consider to be fair and reasonable.
We trust you find the above in order. Kind regards,
Customer Resolutions Team
WM
Wehrner M's updateReviewer Update
01 Jul 2021, 09:59Good morning Pulenyana.
I did not receive this letter in the mail.
Please be clear on where your responsibility ends.
The disastrous state of the SA postal service is not a secret, but you thought that this was the best option.
No email, no phone call, no SMS?The above three options have a guaranteed delivery option.
Awaiting your response.
I did not receive this letter in the mail.
Please be clear on where your responsibility ends.
The disastrous state of the SA postal service is not a secret, but you thought that this was the best option.
No email, no phone call, no SMS?The above three options have a guaranteed delivery option.
Awaiting your response.
WM
Wehrner M's update01 Jul 2021, 09:59
Reviewer Update
Good morning Pulenyana.
I did not receive this letter in the mail.
Please be clear on where your responsibility ends.
The disastrous state of the SA postal service is not a secret, but you thought that this was the best option.
No email, no phone call, no SMS?The above three options have a guaranteed delivery option.
Awaiting your response.
I did not receive this letter in the mail.
Please be clear on where your responsibility ends.
The disastrous state of the SA postal service is not a secret, but you thought that this was the best option.
No email, no phone call, no SMS?The above three options have a guaranteed delivery option.
Awaiting your response.
WM
Wehrner M's updateReviewer Update
20 Jul 2021, 07:18Good morning AIG
Is it time for an update yet?
Is it time for an update yet?
WM
Wehrner M's update20 Jul 2021, 07:18
Reviewer Update
Good morning AIG
Is it time for an update yet?
Is it time for an update yet?
WM
Wehrner M's updateReviewer Update
27 Jul 2021, 07:19Still no response.
WM
Wehrner M's update27 Jul 2021, 07:19
Reviewer Update
Still no response.
WM
Wehrner M's updateReviewer Update
02 Aug 2021, 10:55Still nothing.
https://osti.co.za/lodge-a-complaint/online-application/
My only option, unfortunately.
https://osti.co.za/lodge-a-complaint/online-application/
My only option, unfortunately.
WM
Wehrner M's update02 Aug 2021, 10:55
Reviewer Update
Still nothing.
https://osti.co.za/lodge-a-complaint/online-application/
My only option, unfortunately.
https://osti.co.za/lodge-a-complaint/online-application/
My only option, unfortunately.
WM
Wehrner M's updateReviewer Update
10 Aug 2021, 08:27Good morning AIG.
I'm still waiting for your response.
I'm still waiting for your response.
WM
Wehrner M's update10 Aug 2021, 08:27
Reviewer Update
Good morning AIG.
I'm still waiting for your response.
I'm still waiting for your response.