KA
KELLY A

1 reviews | Active since Jul 2012

23 Aug 2017, 10:34

CANCELLED INSURANCE

I ONLY FIND OUT TODAY THAT MY CAR INSURANCE HAS BEEN CANCELLED BY AIG SINCE MAY. BUT THEY HAVE DEDUCTED THE INSTALLMENT. ARE YOU NOT SUPPOSE TO INFORM YOUR CLIENT THAT YOU WILL BE CANCELLING THE CONTRACT ??? AND WHAT IS THE REASON FOR IT BEING CANCELLED?? WHY ARE YOU DEDUCTING MONEY?? I HAVE NOT HAD ANY PROBLEMS WITH YOU GUYS...WHAT IS THIS ALL ABOUT?? CAN SOMEONE PLEASE GET BACK TO ME ASAP!!!YOU HAVE NOT EVEN INFORMED MY BROKER ABOUT THIS!***??

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Replies (1)
AIG South Africa Limited
AIG South Africa Limited's reply28 Aug 2017, 09:30
Official

We confirm acknowledgement of your complaint and would like to apologise for any inconvenience caused.

Together with our business partners, we are working towards finding a solution to this issue. We trust that we will be able to resolve this matter to your satisfaction.

We would like to thank you for taking the time to bring this to our attention.