Billed after cancellation

Item: AIG South Africa Limited
Rating: 2
Author: Arun N

I cancelled my car insurance with AIG in April and yet was charged for the month of May. I was told that the payment for May and April isn't showing on their system! <br> It was very very difficult to get anyone on the phone. In fact, a few times, someone picked up the phone and then immediately cut the call! I complained to a manager and left voicemails on one of their phones asking them to call me back but to no avail. <br> Thoroughly irritated by having to deal with such unprofessional people!

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Replies (1)

AIG South Africa Limited's replyOfficial

26 May 2015, 08:15

Hello complainant6247,

Good day A Nair

We acknowledge receipt of your complaint on the 23rd May 2015.

We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.

Kind Regards,

Customer Care Unit

Operations - Service Delivery Unit

AIG South Africa Limited
10 Queens Rd, Parktown Johannesburg South Africa 2193

T: 086 111 601
F: ***

This email and all content are subject to the disclaimer

Compliance: www.aigcompliancehelpline.com

www.AIG.com

AIG South Africa Limited's reply26 May 2015, 08:15

Official