JL
Jeanine L

1 reviews | Active since Feb 2021

09 Feb 2021, 03:33

Beware of funeral policies only paying out in the case of accidental death only

My father, at age 77 died recently and he had a funeral policy with Chartis Life. He paid R63 a month for 18 years. When we enquired on the claim, they informed us that it was only claimable in the case of accidental death. I have come to realise that this is a trend within several funeral policy providers, and they are not up front with the accidental death cover condition. This has happened to 3 members in our family now (all three in the senior age bracket), and so I wanted to warn people to please double check your funeral cover conditions. And I wonder how much money the companies have made with selling these accidental cover funeral policies and people not realising it. My father, at age 77 died recently and he had a funeral policy with Metropolitan Life. A while back he increased his cover, but he was not made aware that the increased cover is only in the case of accidental death. And so, the funeral policy only paid out a nominal amount due to his natural death. I have come to realise that this is a trend within several funeral policy providers, and they are not up front with the accidental death cover condition. This has happened to 3 members in our family now (all three in the senior age bracket), and so I wanted to warn people to please double check your funeral cover conditions. And I wonder how much money the companies have made with selling these accidental cover funeral policies and people not realising it. It really saddens me that people are misled and not made aware of these terms explicitly.

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Replies (2)
AIG South Africa Limited
AIG South Africa Limited's reply09 Feb 2021, 08:14
Official
 Dear Jeanine Lantz,

We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you to assist further.  

Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction

Kind regards, 
Customer Resolutions Team 
JL
Jeanine L's update09 Feb 2021, 08:20
Reviewer Update
Thank you for your response. Please take note the contact number I provided is my Mother's cellphone number in South Africa - Mrs Kleintjie Lantz ***. I am living in Aus at the moment and my mobile number is : +***7 if you would like to speak to me directly. Please take note of the timezone differences - Aus is 8 hours ahead (e.g. 8am in SA is 4pm in Aus) Alternatively you can also contact my cousin, Mechell Mcghee on *** that is dealing with all my Dad's affairs on behalf of my mom. Thanks Regards Jeanine Lantz