QD
Quentin D
1 reviews | Active since Jul 2011
06 Sept 2022, 15:06
BEWARE OF AIG TRAVEL INSURANCE!!
One would expect "Travel Insurance" to cover you for flight cancellation and the related costs - Not with AIG Travel. Not only did AIG Travel take over a month to respond my claim for additional travel expenses due to KLM cancelling my flight but they but they rejected it - Check their terms and conditions - it seems AIG's travel, their insurance is so narrow as to be worthless. Unbelievably poor service and Insurance that doesn't deliver when you need it.
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AIG South Africa Limited's replyOfficial
06 Sept 2022, 15:47Dear Quentin
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
AIG Customer Resolution Team
AIG Customer Resolution Team
AIG South Africa Limited's reply06 Sept 2022, 15:47
Official
Dear Quentin
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
AIG Customer Resolution Team
AIG Customer Resolution Team